Terms of use

1. Scope

These terms apply to this website and to access to the Kre8AI product, including self-serve trials, unless a signed customer agreement says otherwise. If a signed customer agreement conflicts with these terms for paid production use, the signed agreement controls for that use.

By using the website, creating an account, starting a trial, or accessing Kre8AI, you agree to these terms. If you use Kre8AI for an organisation, you confirm you have authority to bind that organisation.

2. The product and this site

We describe the product as it works at the time of writing and review these pages on a schedule. Descriptions of the product are not a warranty, and features described as planned are not commitments to a date. Pricing, credit allocations and plan limits may change; the plan you purchase or trial is the one shown at checkout or in your order.

3. Accounts and trials

You must provide accurate registration details and keep credentials confidential. You are responsible for activity under your organisation’s accounts. Trial terms (duration, credits and payment-method requirements) are those stated at signup and on the pricing page at the time you start.

One organisation should not create multiple trials to evade limits, obtain overlapping free credit grants, or hide a prior suspension. We may treat related accounts as one organisation where the facts support that.

4. Your content

You retain ownership of documents, media and course content you upload or create in Kre8AI (“Customer Content”). You grant SynrgiseLearn a limited licence to host, process, transmit and display Customer Content solely to provide the service.

You warrant that you have the rights and lawful basis to upload Customer Content and to instruct us to process it. You must not upload malware, unlawful material, or content you are not entitled to use.

5. Intellectual property — what you may not copy

Kre8AI, this website, and SynrgiseLearn’s brands, software, interfaces, documentation, sample courses, prompts, generation workflows, governance and review frameworks, citation and audit designs, packaging formats as implemented by us, and other non-public methods embodied in the product (together, the “Kre8AI Materials”) are owned by SynrgiseLearn or its licensors. All rights not expressly granted are reserved.

You may not, and may not attempt to:

• copy, reproduce, modify, distribute, sell, lease, sublicense or create derivative works from the Kre8AI Materials except as these terms expressly allow;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, model prompts, system instructions, internal schemas, or non-public workflows, except to the limited extent mandatory law prohibits this restriction;
• scrape, harvest, bulk-download, or systematically extract the website, product UI, documentation, or outputs for the purpose of building a competing product or dataset;
• use a trial, pilot, demo, or paid seat primarily to map, replicate, or re-implement Kre8AI’s framework, product architecture, UX patterns unique to Kre8AI, or generation and governance methods in another system;
• train or fine-tune a machine-learning model on Kre8AI Materials or on non-public product behaviour obtained through your access;
• remove proprietary notices, or use our names, logos or trade dress in a way that suggests partnership or endorsement without written permission; or
• publish or share non-public product details (including admin screens, unpublished APIs, or internal documentation we provide under confidence) outside your organisation.

What this section does not do

We do not claim ownership of general ideas that are public knowledge in learning technology, instructional design, or AI. You may build competing products using your own independent skill. You may use Kre8AI as intended to produce Customer Content for your organisation. You may discuss publicly marketed features in good-faith reviews. Fair dealing and other mandatory exceptions under applicable law still apply.

We will not treat ordinary product evaluation, security review, or accessibility testing as infringement. We will treat organised extraction aimed at replication as a breach.

6. Sample course and downloadable packages

The sample course and downloadable SCORM package are provided so you can evaluate output format and delivery. They are examples, not templates you may republish, resell, or present as your own original training programme. Limited internal evaluation use is allowed; public redistribution is not.

7. Acceptable use

You must not use the website or Kre8AI to:

• break the law or infringe others’ rights;
• interfere with or degrade the service, or probe it beyond authorised testing;
• bypass usage limits, payment, authentication, or suspension controls;
• automate access in a way that harms service integrity without our written approval;
• harass, threaten, or abuse our staff or other users; or
• misrepresent your identity or organisation in a material way.

8. Suspension and termination for abuse

We may suspend or restrict access to an account, organisation, trial, or website function if we reasonably believe there is abuse, a material breach of these terms, a security risk, unlawful activity, payment fraud, or an attempt to replicate or misuse Kre8AI Materials as prohibited above.

Examples of abuse include, without limitation:

• credential stuffing, account takeover attempts, or sharing login secrets publicly;
• opening multiple trials to harvest credits or evade a prior ban;
• scraping, bulk export abuse, or automated extraction of the product or site;
• uploading malware or conducting attacks against our systems or other tenants;
• using the service to generate content for clearly unlawful purposes; and
• systematic competitive reverse engineering beyond ordinary evaluation.

How we exercise this right (and how we will not)

Where practicable and where delay would not increase risk, we will notify the account owner of the reason and what we need to reinstate access. For active security incidents or clear bad faith, we may suspend first and explain after.

We will not use suspension as a way to:

• win an ordinary commercial negotiation that does not involve breach;
• permanently destroy Customer Content as punishment without a separate legal basis;
• refuse, without reason, an export of Customer Content you own, where export is technically available and lawful; or
• act solely on an unverified anonymous complaint — we investigate, and bad-faith abuse reports may themselves be treated as abuse.

During suspension we may retain data as required for security investigation, dispute resolution and legal compliance, as described in our privacy policy. Suspension does not erase your obligation to pay fees already due. We may terminate access for unresolved material breach.

If you believe a suspension is wrong, contact us through the contact form with the organisation name, account email and facts. We will review in good faith.

9. Confidentiality

Non-public information you learn about Kre8AI through a trial, pilot or support channel is confidential and may be used only to evaluate or use the service, not to build a competing implementation. Customer Content remains confidential to you; our handling of it is described in the security page and your agreement.

10. Liability

The website and any free evaluation materials are provided as-is. To the fullest extent permitted by South African law, SynrgiseLearn is not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill or data, arising from use of the website or reliance on its content.

For paid Kre8AI services, liability is governed by your customer agreement. If these terms apply to a trial with no signed agreement, our aggregate liability for that trial is limited to ZAR 1,000, except where the law does not allow limitation (including liability for gross negligence or wilful misconduct where such limitation is unenforceable).

Nothing on this site excludes liability that cannot be excluded under the Consumer Protection Act or other mandatory law.

11. Governing law

These terms are governed by the laws of the Republic of South Africa. The courts of South Africa have jurisdiction, without prejudice to any mandatory consumer protections that apply to you.

12. Changes

We may update these terms. The “Last updated” date will change when we do. Continued use of the website or product after a material update constitutes acceptance of the revised terms for subsequent use. For material changes affecting paid customers under a signed agreement, the change process in that agreement applies.

13. Contact

Questions about these terms: use the contact form. Privacy requests go through the same form under the privacy policy. Enterprise pilots use the pilot form, not this one.